These Terms & Conditions set out the rules that apply when you open an account with 399bdr and use any part of the platform — including deposits through bKash or Upay, game access, and any support interactions. Access to 399bdr is subject to your local law and eligible regions; check whether use is permitted where you are before proceeding.
Account eligibility applies
bKash & Upay transactions covered
All game categories included
Local law & eligible regions govern access
POLICY POSTURE
How These Terms Govern Your Account
By creating an account on 399bdr, you confirm that you have read, understood, and accepted these Terms & Conditions in full. They apply each time you log in, make a deposit, or interact with any section of the platform. We may update these terms when operational requirements change — the revised version takes effect from the date it is published on this page, and continued use of your account after that date means you accept the updated terms. Payment-related activity — whether through bKash, Upay, or any other method we have configured — is subject to both these Terms and any additional conditions displayed at the point of transaction. You are responsible for ensuring the wallet or account you use for deposits belongs to you; third-party wallet use is not permitted and may result in account suspension pending review. If you notice a discrepancy in a transaction record, raise it through our published support route before a reasonable period has passed. Access to the platform and the availability of specific features depend on your local law and the eligible regions we serve. We do not represent that all content is available in every location. Where a payment method, game category, or feature is unavailable in your region, the relevant option will be indicated as restricted within your account view.
bKash wallet — must be registered in your name
Upay wallet — same ownership rule applies
Transaction disputes — raise via support
Regional availability — governed by local law
POLICY SCOPE
What Falls Inside and Outside These Terms
Not every interaction on the platform is covered by the same rule. Understanding the scope of these Terms helps you know when they apply directly to you and when a separate framework — such as a third-party provider's own policy — takes over. The four areas below clarify the boundary.
Account Access
Your registered account, login credentials, and any action taken while signed in are fully covered by these Terms. You are responsible for keeping your login details secure and for all activity that occurs under your account session.
Transactions
Deposits and withdrawals processed through configured routes — including bKash and Upay — fall within these Terms. The specific limits and fields shown at the cashier screen at the time of the transaction form part of the conditions you accept.
Site Content
Game lobbies, promotional notices, and editorial content published directly on 399bdr are subject to these Terms. We maintain accuracy where possible, but game rules and feature mechanics are governed by the individual studio or provider supplying that title.
Third-Party Services
Studios such as Pragmatic Play, Microgaming, CQ9 and others operate under their own content licences. We are not responsible for the internal policies of those providers. Where you access a third-party service through our platform, their terms also apply.
YOUR ACCOUNT RIGHTS
Actions Available to You Under These Terms
These Terms are not one-sided. You have practical steps available to you at any point during your time with us. If you need to review a past deposit — say, a bKash transaction you want to verify — your account history is the first place to check; it logs dates, amounts, and method used. If personal details registered to your account are incorrect, you can raise a correction request through our support channel, and we will act on it once identity is confirmed through the standard account verification steps shown in your account settings. Questions about how a specific policy clause affects your account should be directed to support rather than assumed — our team can walk you through what applies to your situation. Closing an account is also within your rights; contact us via a published support route and we will confirm the steps required. We aim to keep every process transparent, so you are never left guessing about what action to take next or where to find the relevant record in your account.
Review Transaction Records
Open your account history to view all deposit and withdrawal entries, including bKash and Upay transactions. Each entry shows the method, date, and status recorded at the time of processing.
Correct Account Details
If your registered name, contact number, or wallet information needs updating, submit a correction request through support. We will verify ownership before making any change to sensitive account fields.
Raise a Policy Question
Any clause in these Terms that is unclear or that you believe applies to a specific situation on your account can be directed to our support team. We respond through the channels listed on the Contact page.
Request Account Closure
You may close your account at any time by contacting us through a published support route. We will confirm the closure steps and any outstanding balance handling before processing your request.
POLICY CONTACT PATHS
How to Reach Us About These Terms
If a clause in these Terms raises a question, or if you need to act on a right described above, use one of the contact routes below. We do not publish response-time commitments we cannot stand behind, but each route is checked regularly and we will follow up. Use the most specific route for your query — account-level questions resolve faster when you include your registered contact detail.
Live Chat
Open the chat widget from any page while you are signed in. Describe your Terms-related question and include your account reference. This is the route most suited to account-specific or transaction-level queries.
Email Support
Send a written query to the support address published on our Contact page. Email is suitable for formal policy questions, correction requests, or account-closure enquiries where you need a written record of the response.
Help Centre
The Help Centre on our site covers common Terms questions in plain language. Check there first — many answers about account eligibility, payment conditions, and scope questions are already documented and searchable.
HOW WE HANDLE POLICY
Our Approach to Data, Security and Policy Changes
We keep our policy commitments practical and traceable. Each area below reflects how we actually operate — not aspirational language.
Account Data Handling
Personal details you provide at registration — including your name, contact number, and linked wallet such as bKash or Upay — are held to operate your account. We do not share account data with third parties outside of what is needed to process your transactions or comply with applicable obligations.
Cookies and Session Data
We use session cookies to keep your account active while you browse the lobby and manage your wallet. You can review cookie settings in your browser at any time. Disabling certain cookies may affect how parts of the platform function during your session.
Account Security
You are responsible for the security of your login credentials. If you suspect unauthorised access to your account, contact us immediately through the live chat or email routes. We will review the account activity and guide you through the steps shown in account security settings.
Policy Updates and Retention
When these Terms are updated, the revised version is published on this page with the effective date noted. We retain account records for the period required under our operational and compliance obligations. If you want to know what data is held against your account, submit a written request via email support.
TERMS FAQ
Common Questions About These Terms
These are the questions we hear most often about how these Terms apply to accounts and transactions on 399bdr.
Do these Terms apply to my bKash deposits?
Yes. Any deposit made through bKash on your 399bdr account is covered by these Terms. The specific limits and instructions shown at the cashier screen at the time of the transaction also form part of the conditions that apply to that deposit.
What happens if I disagree with a clause in the Terms?
Contact our support team through live chat or email and describe the specific clause in question. Continued use of the account after a Terms update is treated as acceptance. If you do not accept the revised Terms, you should raise this before continuing to use the platform.
Can I use someone else's bKash or Upay wallet to deposit?
No. Deposits must come from a wallet registered in your own name. Using a third-party wallet breaches these Terms and may result in your account being suspended while we carry out a review. Correct the payment method in your account settings to avoid disruption.
How will I know when the Terms have been updated?
The updated Terms are published on this page with the date they take effect. We recommend checking this page periodically. Logging in and continuing to use your account after the effective date constitutes acceptance of the revised version.
Does access depend on where I am in Bangladesh?
Access to 399bdr and its features depends on your local law and the eligible regions we currently serve. Not all features or payment methods are available in every location. Check the platform after signing in to see which options are active for your account.
How do I request a copy of the data held on my account?
Send a written request to our email support address, published on the Contact page. Include your registered account details so we can verify ownership. We will confirm what account data is held and the process for providing or correcting it.
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